Track Your Order
Once your order ships, we'll send you a shipping confirmation email with a tracking number. From there, you can follow your package every step of the way.
How to Track Your Order
There are two easy ways to track your order:
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Click the tracking link in your shipping confirmation email. It'll take you straight to the carrier's website.
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Enter your tracking number on the carrier's website. You'll find the carrier name and number in that same email.
Order Tracking：https://www.17track.net/zh-cn
If you have a Mokaet account, you can also log in and check your order history for tracking details.
Where to Find Your Tracking Number
Your tracking number is in your shipping confirmation email. It's usually a mix of letters and numbers.
If you can't find the email, check your spam or promotions folder. Still nothing? Email us at service@mokaet.com with your order number, and we'll send it over.
Processing and Delivery Times
Here's what to expect:
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Processing time: 1 to 2 business days. This is the time it takes us to pick, pack, and hand your order to the carrier.
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Standard shipping: usually 7 to 15 business days after processing.
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Express shipping: usually 3 to 7 business days after processing.
Delivery times vary depending on your location, customs, and the carrier. These are estimates, not guarantees.
Tracking Says Delivered, But I Don't Have It
If tracking shows your package was delivered but you can't find it, here are a few things to try:
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Check around your front door, porch, mailbox, or any safe spot the carrier might have used.
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Ask neighbors or your building's front desk.
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Wait one more business day. Sometimes carriers scan a package as delivered a little early.
If it still doesn't turn up, email us at service@mokaet.com within 7 days of the delivery scan. We'll look into it with the carrier.
Tracking Hasn't Updated in a While
International shipments sometimes go quiet for a few days, especially when they're moving between countries or going through customs. That's normal.
Give it 24 to 48 hours to update. If there's been no movement for 5 business days, reach out to us at service@mokaet.com, and we'll check on it for you.
Wrong Address or Need to Change Something?
If you need to update your shipping address, email us as soon as possible at service@mokaet.com. If your order hasn't shipped yet, we'll do our best to change it. Once it's on the way, we can't redirect it.
Need a Hand?
Questions about your order? Email us at service@mokaet.com. Include your order number and we'll get back to you within one business day. You can also reach us at:
Mokaet Customer Care
Unit 1508, 15/F, 28 Hennessy Road
Wan Chai, Hong Kong
Phone: +852 3621 9084
The Mokaet Team